Triad ToolTriad Tool

Triad Tool Support

We're here to help you get the most out of your breakout room management experience. Find answers, get help, and connect with our support team.

🚀 Quick Start

New to Triad Tool? Get up and running in minutes:

  1. Install: Add Triad Tool to your Zoom account through the Zoom App Marketplace
  2. Authorize: Grant necessary permissions for meeting management
  3. Launch: Open the app during a Zoom meeting and explore the three main tabs
  4. Configure: Set up your first timer and breakout room configuration

📞 Contact Support

⚡ General Support

Questions & troubleshooting

Response: Within 24 hours

Mon-Fri, 9 AM - 6 PM CET

💡 Feature Requests

Ideas & suggestions

Response: Within 48 hours

We love your feedback!

📧 Contact Us

Email: contact@triad-tool.com

Response Time: Within 24 hours for most inquiries

❓ Frequently Asked Questions

Q: How do I install Triad Tool in my Zoom account?

A: Visit the Zoom App Marketplace, search for "Triad Tool," and click "Install." You'll need to authorize the app to access your meeting data.

Q: Why can't I see participant names in the Breakout Monitor?

A: This usually happens when:

  • The app doesn't have proper permissions - try reinstalling
  • You're not the meeting host or co-host
  • Participants haven't joined the meeting yet
  • There's a Zoom API connectivity issue - refresh the participant list

Q: Can I use Triad Tool with Zoom Basic (free) accounts?

A: Yes! Triad Tool works with all Zoom account types.

Q: What keyboard shortcuts are available?

A: Key shortcuts include:

  • Alt+3 - Spotlight last unmuted person
  • Alt+4 - Unspotlight last person
  • Alt+5 - Remove all spotlights
  • Alt+6 - Pin spotlighted participants
  • Alt+T - Show break titlecard

📋 System Status

Current Service Status

All Systems Operational

Uptime (30 days): 99.9%

🐛 Report a Bug

Found a bug? Help us improve by reporting it:

  1. Email: contact@triad-tool.com
  2. Include: Steps to reproduce, expected vs. actual behavior
  3. Attach: Screenshots or screen recordings if possible
  4. Specify: Zoom version, operating system

Still Need Help?

Our support team is here to help you succeed with Triad Tool.

Email: contact@triad-tool.com

Response Time: Within 24 hours for most inquiries