Triad Tool Support
We're here to help you get the most out of your breakout room management experience. Find answers, get help, and connect with our support team.
🚀 Quick Start
New to Triad Tool? Get up and running in minutes:
- Install: Add Triad Tool to your Zoom account through the Zoom App Marketplace
- Authorize: Grant necessary permissions for meeting management
- Launch: Open the app during a Zoom meeting and explore the three main tabs
- Configure: Set up your first timer and breakout room configuration
📞 Contact Support
⚡ General Support
Questions & troubleshooting
Response: Within 24 hours
Mon-Fri, 9 AM - 6 PM CET
💡 Feature Requests
Ideas & suggestions
Response: Within 48 hours
We love your feedback!
📧 Contact Us
Email: contact@triad-tool.com
Response Time: Within 24 hours for most inquiries
❓ Frequently Asked Questions
Q: How do I install Triad Tool in my Zoom account?
A: Visit the Zoom App Marketplace, search for "Triad Tool," and click "Install." You'll need to authorize the app to access your meeting data.
Q: Why can't I see participant names in the Breakout Monitor?
A: This usually happens when:
- The app doesn't have proper permissions - try reinstalling
- You're not the meeting host or co-host
- Participants haven't joined the meeting yet
- There's a Zoom API connectivity issue - refresh the participant list
Q: Can I use Triad Tool with Zoom Basic (free) accounts?
A: Yes! Triad Tool works with all Zoom account types.
🐛 Report a Bug
Found a bug? Help us improve by reporting it:
- Email: contact@triad-tool.com
- Include: Steps to reproduce, expected vs. actual behavior
- Attach: Screenshots or screen recordings if possible
- Specify: Zoom version, operating system
Still Need Help?
Our support team is here to help you succeed with Triad Tool.
Email: contact@triad-tool.com
Response Time: Within 24 hours for most inquiries